Our Story
We started this company because we were disappointed in the lack of quality IT services available for businesses. We knew there was a better way! Our vision was to provide businesses with IT solutions that were proactive and aimed at keeping them up and running instead of reacting when they were down. We wanted the customer service to supersede anything businesses had ever experienced. We made promises to ourselves about what we would deliver and then went to work to make sure we delivered it.
We are 100% committed to making sure business owners have the most reliable and professional IT service in Puyallup, Tacoma and the surrounding areas.

Chief Executive Officer / Founder
David founded Cybertools in 1999, driven by a vision to simplify IT for businesses and combat cyber threats. Starting the business in his garage, he grew it from humble beginnings to a thriving Managed Service Provider serving clients across industries like healthcare, finance, construction, and nonprofits.

Chief Revenue Officer
Aubri has been with Cybertools since 2007, leveraging her background in education and technology to drive the company’s marketing efforts. With a Master’s Degree in Teaching and a Bachelor’s in Speech and Language Pathology, she began her career helping individuals communicate through assistive technology and mentoring educators. Her passion for learning and teaching now fuels Cybertools’ mission to provide exceptional IT support, cybersecurity, and compliance services to businesses across various industries.

Tier 1 Service Technician
Ricky, in his role, is one of our customers’ first lines of assistance. He is well known by most, if not all our customers as he is extremely customer-centric and ensures everyone is cared for. He is CompTIA Security+ certified and has several other industry-related certifications added to his Associate’s Degree in Computer Networking and Information Systems Security. Ricky also performs technical configuration audits to ensure that client networks work as efficiently as possible.

IT Support Specialist
Abigail has over 15 years of experience in the help desk arena. She has worked with various tools and systems to resolve her customers’ issues as quickly as possible. With a noticeably friendly demeanor, Abigail ensures that our customers get top priority and goes the extra mile to ensure that they are taken care of. Along with her experience, Abigail has a degree in computer science and is passionate about personal development, so she can continue to assist our customer base.

Service Delivery Manager
Phil has brought over 14 years of IT industry experience to his role as the Service Delivery Manager. He oversees the technicians and their daily activities to ensure that our customers are all taken care of as soon as possible. As the Service Delivery Manager, he plans, directs and provides guidance to the service delivery team to ensure that our customer base is well looked after.

Tier 3 Service Technician
As a tier 3 escalation point, Rich handles more complex IT issues and is also responsible for our IT Projects and their roll-out. With over 10 years in IT management, he has significant experience in Information Security and escalated service tickets. Additionally, with his experience with government IT and training in IT Project Management, Rich ensures that our customers are all taken care of.

IT Support Specialist – Tier 1
Krista has over 8 years of experience as a help desk specialist and has extensive experience in Windows OS, backup and recovery, Microsoft suite, and day-to-day issues that customers may encounter. With her degree in Information Technology, Krista ensures that our customer concerns are addressed promptly and takes it upon herself to resolve all issues. She is passionate about outdoor adventures and spending quality time with her family.

Marketing Assistant
Jaiden oversees our social media, marketing campaigns, promotions, events and lots more. As our Marketing Assistant, she is instrumental in getting our company recognized in our local community, throughout the state, and beyond.

Office Manager
As our Office Manager, Holli is part of the operations team, where she is focused on customer satisfaction. With her degree in business management, she has extensive experience in customer service, administration, accounting, and human resources. She uses that experience to ensure that the office runs smoothly and that our customers are taken care of. She is also passionate about volunteering and giving back to the community.

IT Support Specialist – Tier 2
James has over 20 years of IT experience and brings with him his expertise as an STS3(SS) navy veteran. He has a strong background in Mobile Device management and focuses on the help desk’s escalation aspect.
Office Assistant
Blake assists the operations team in completing day-to-day operations tasks. He is an audio engineer with a passion for customer service and ensures that all our customers are taken care of.