Our Story

We started this company because we were disappointed in the lack of quality IT services available for businesses. We knew there was a better way! Our vision was to provide businesses with IT solutions that were proactive and aimed at keeping them up and running instead of reacting when they were down. We wanted the customer service to supersede anything businesses had ever experienced. We made promises to ourselves about what we would deliver and then went to work to make sure we delivered it.

We are 100% committed to making sure business owners have the most reliable and professional IT service in Puyallup, Tacoma and the surrounding areas.

 
David
David Stone
Chief Executive Officer / Founder

David founded Cybertools in 1999, driven by a vision to simplify IT for businesses and combat cyber threats. Starting the business in his garage, he grew it from humble beginnings to a thriving Managed Service Provider serving clients across industries like healthcare, finance, construction, and nonprofits.  

Aubri
Aubri Stone
Chief Revenue Officer

Aubri has been with Cybertools since 2007, leveraging her background in education and technology to drive the company’s marketing efforts. With a Master’s Degree in Teaching and a Bachelor’s in Speech and Language Pathology, she began her career helping individuals communicate through assistive technology and mentoring educators. Her passion for learning and teaching now fuels Cybertools’ mission to provide exceptional IT support, cybersecurity, and compliance services to businesses across various industries. 

Ricky
Ricky Herndon
Tier 1 Service Technician

Ricky, in his role, is one of our customers’ first lines of assistance. He is well known by most, if not all our customers as he is extremely customer-centric and ensures everyone is cared for. He is CompTIA Security+ certified and has several other industry-related certifications added to his  Associate’s Degree in Computer Networking and Information Systems Security. Ricky also performs technical configuration audits to ensure that client networks work as efficiently as possible.

Abigail
Abigail Pajadan
IT Support Specialist

Abigail has over 15 years of experience in the help desk arena. She has worked with various tools and systems to resolve her customers’ issues as quickly as possible. With a noticeably friendly demeanor, Abigail ensures that our customers get top priority and goes the extra mile to ensure that they are taken care of. Along with her experience, Abigail has a degree in computer science and is passionate about personal development, so she can continue to assist our customer base. 

Phil
Phil Horton
Service Delivery Manager

Phil has brought over 14 years of IT industry experience to his role as the Service Delivery Manager. He oversees the technicians and their daily activities to ensure that our customers are all taken care of as soon as possible. As the Service Delivery Manager, he plans, directs and provides guidance to the service delivery team to ensure that our customer base is well looked after. 

Rich
Richard (Rich) Ackerman
Tier 3 Service Technician

As a tier 3 escalation point, Rich handles more complex IT issues and is also responsible for our IT Projects and their roll-out. With over 10 years in IT management, he has significant experience in Information Security and escalated service tickets. Additionally, with his experience with government IT and training in IT Project Management, Rich ensures that our customers are all taken care of. 

Krista 1
Krista Pancho
IT Support Specialist – Tier 1

Krista has over 8 years of experience as a help desk specialist and has extensive experience in Windows OS, backup and recovery, Microsoft suite, and day-to-day issues that customers may encounter. With her degree in Information Technology, Krista ensures that our customer concerns are addressed promptly and takes it upon herself to resolve all issues. She is passionate about outdoor adventures and spending quality time with her family.

Jaiden
Jaiden Scanlon
Marketing Assistant

Jaiden oversees our social media, marketing campaigns, promotions, events and lots more. As our Marketing Assistant, she is instrumental in getting our company recognized in our local community, throughout the state, and beyond.

Holli e1731527413662
Holli Baker
Office Manager

As our Office Manager, Holli is part of the operations team, where she is focused on customer satisfaction. With her degree in business management, she has extensive experience in customer service, administration, accounting, and human resources. She uses that experience to ensure that the office runs smoothly and that our customers are taken care of. She is also passionate about volunteering and giving back to the community.

James
James Ballenger
IT Support Specialist – Tier 2

James has over 20 years of IT experience and brings with him his expertise as an STS3(SS) navy veteran. He has a strong background in Mobile Device management and focuses on the help desk’s escalation aspect.  

Blake Stone
Office Assistant

Blake assists the operations team in completing day-to-day operations tasks. He is an audio engineer with a passion for customer service and ensures that all our customers are taken care of.

Our Mission

  • To Enrich – We will enhance the value of the businesses we serve by implementing an IT strategy that increases productivity and eliminates wasted time.
  • To Empower – We will put tools in place that allow businesses to grow and stay current in the ever changing world of technology.
  • To Protect– We will study the current cyber risks to businesses and implement technical solutions that ensure businesses are ready to respond to a cyberattack; we will provide business owners peace of mind.

Our Principles

  • Communication -We will communicate frequently with our clients. They will know what to expect and when it will be delivered. Our clients will not have to chase us down for an update.
  • Collaboration – We will work as one cohesive team to serve our clients. We will help each other, support each other, and make sure someone is there to help when needed.
  • Appreciation – We will be partners with our customers. They will know we care about them and their needs. They will feel that we are compassionate and caring people that want to see them succeed.