Job description

We are looking for highly motivated business students who would like to get some experience on their resume. This opportunity will allow you to use some of the business and marketing knowledge you are gaining in college in a real-world environment. You will get extra training and preparation for your launch into the field of business.

JOB TITLE: Sales Development Representative
Compensation RANGE: Hourly with commissions as earned
HOURS OF WORK: 24 hours per week, Part Time, M-F Within the hours of 8am-5pm
Location Puyallup, WA (Hybrid onsite and remote could be possible)

Company Overview

Cybertools is a customer experience focused IT company that delivers managed IT solutions to businesses in the Greater Puget Sound. Our mission is to be “the” trusted IT partner of Greater Puget Sound businesses; providing them with ongoing support, education, and IT solutions that secure their business position, empower their revenue growth, and provide them with a sense of community.

Position Overview

The Sales Development Representative handles client communications, marketing campaigns and phone call follow ups to current and prospective customers, as well as data entry.


  • Make follow-up phone calls in response to marketing materials
  • Create and post marketing content to social media accounts
  • Prepare marketing mailers and other marketing materials
  • Entering and collecting marketing related data
  • Prospecting
  • Prospect list cleaning


  • A love of (and ability to) solve problems & challenges
  • Self-starter who is highly motivated
  • Attention to detail and ability to follow marketing plan
  • Excellent communication skills, especially phone skills
  • A deep desire to deliver an amazing client experience
  • Creative with entry level graphic design ability
  • Ability to read, write and speak English fluently


An easy-going environment and culture (we all enjoy what we do)

The flexibility to work from home some of the hours as you attain certain standards

Company lunches and training

Work with a team of fun and engaging individuals who will support you and want you to succeed

The chance to increase your compensation by meeting certain marketing goals


For someone looking to progress their role, the Sales Development Representative naturally leads into roles such as: Office Manager, Sales and Marketing Administrator and Service Desk Coordinator.

To apply for this position, please send your resume and call our office at 253-875-3777. Introduce yourself to the person answering the phone and ask for Susan Neer. She will collect some information about what school you are from and provide you with next steps.

Job description

  • Are you an experienced Tier 2 or Tier 3 Technician with MSP experience who desires to work on challenging IT issues and help drive IT success for a wide variety of organizations?
  • Are you tired of spending hours commuting to your current role? Want to be closer to home and have a hybrid role of both work from home and from the office?
  • Want to work with close-knit collaborative IT gurus who also share your love for technology?

Cybertools, Inc., a local and fast-growing IT managed services provider and consulting firm in the Greater Puget Sound area, is looking to grow our IT technician team and are looking for an advanced, highly detailed Tier 2 or tier 3 technician. We want to make a difference in the small and medium business space by ensuring that businesses are prepared to respond to cyber threats, able to count on their technology to conduct business and be prepared to scale.

We're a growing MSP. As a member of our collaborative team, your input is valuable in making an impact both for our clients and our company’s growth. We value our employees and want to ensure that as Cybertools grows, your influence is recognized and rewarded. Our goal is to retain our employees by valuing them and treating them like family.

As an employee, you will:

  • Represent our company and interacting daily with all levels of our client’s workforce, from C-level to business and technical end-users to perform a wide range of technical computing and information systems support.
  • Plan, implement, maintain, administer Microsoft infrastructure systems for single- and multi-site CUSTOMER environments.
  • Provide support for systems, network, and servers.
  • Execute IT deployment and new client onboarding projects while working closely with clients. Manage project expectations and deliver on time and on budget.
  • Manage, administer, troubleshoot, and maintain Windows server and cloud environments.
  • Research and recommend new technologies for customers aiming to improve their business processes.
  • Deploy, test, and administer security best practices that match the client environment and suffice relevant regulatory compliance.
  • Develop and deploy systems to facilitate efficient maintenance and administration of client networks.
  • Ensure security, availability, and performance of network infrastructure through maintenance and standardization.
  • Solve Tier 2 problems while providing a personable and an impeccable standard of customer service experience.
  • Document resolutions as you troubleshoot so that we do not continually have to reinvent solutions.
  • Continually evolve your knowledge of new technologies to ensure our clients can stay on the cutting edge.


  • Associate or bachelor’s degree in a computer related field.
  • Previous IT support experience providing technical support/troubleshooting, in an MSP environment or a similarly related position.
  • Previous experience in the technical industry; with at least 2 years as a tier 2 technician, having at least three years’ experience in administrating and troubleshooting Office 365, and Windows Operating Systems (Desktop and Server)
  • Related IT certifications or Microsoft technologies desired.
  • Deep understanding of networking technologies for single and multi-site environments (VPN, DNS/DHCP, firewalls, layer2/3 switches, network monitoring).
  • Solid technical knowledge of all aspects of Windows Server including installation, administration, troubleshooting, preventative maintenance, capacity planning, monitoring, and security.
  • Understanding of Virtualization (VMware and Hyper V)
  • Experience with Azure, AWS, Office 365 deployment, management, networking
  • Experience with VOIP system support (Intermedia)
  • Strong critical thinking and organization skills with the ability to work on many tasks simultaneously in a fast-paced and high-pressure environment.
  • Excellent interpersonal skills, including verbal and written communication skills along with excellent listening skills.

Other Needs:

  • Regular and reliable attendance to our Puyallup location. A reliable and productive home workspace for hybrid days (after probationary period.)
  • Some local travel to clients using our company vehicle.
  • A background check and a valid driver’s license with a clean driving record.
  • Citizenship is required - we're unable to sponsor at this time.


Monday – Friday

Pay will be commensurate with your previous and relevant IT experience and knowledge.

Job Type: Full-time

Salary: $55,000.00 - $85,000.00 per year


  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off


  • 8 hour shift


  • Tier 2: 2 years (Required)
  • Help desk: 2 years (Required)

Work Location: One location